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TeachSmartHQ™ Support Center Built for Educators & Schools Thoughtful Support, Not Generic Contact

Support that feels like part of the platform.

Whether you're an individual teacher, leading a small team, or evaluating TeachSmartHQ™ for your school or district — this is the right place to start. Send us a message and we'll route it to the right person.

Send a message → Find your path

02Find your path

One funnel — four kinds of question.

Pick the closest fit and head to the form below. You don't have to choose a perfect category; we route internally so you don't have to think about it.

01Classroom

Individual Teachers

Account help, generator questions, downloads, prompt tips, or general guidance. We're here for the day-to-day classroom workflow questions.

Use the form below →

02Team plans

Teams

Team PRO and Team Premiere™ account owners managing seats, sharing, member access, or team-level questions across grade-level or department teams.

Use the form below →

03Procurement

Schools & Districts

Pilot programs, district licensing, DPAs / NDPAs, procurement reviews, and implementation conversations. Submit a structured district inquiry here.

District inquiry form →

04Billing

Refunds & Billing

Refund requests, cancellations, billing questions, or charges that don't look right. We'll review and respond within 3 business days.

Use the form below →

03Send a message

Tell us what you need help with.

Use the form below for the best support experience. Every message routes through one place and lands with the right person on our team.

One quick favor

In your message, please mention your role — individual teacher, team owner, or school/district admin — and the topic (account, billing, refund, district pilot, etc.). It helps us route your message to the right person and respond faster.

First name*

Last name*

Email*

What can we help with?*

Tell us what you need help with* Please mention your role (individual teacher, team owner, school/district admin) and any relevant details so we can route your message faster.

We typically reply within 24–48 business hours. Refund and billing requests are reviewed within 3 business days.

Start here

What we can help with

One contact funnel for every audience — we route internally so you don't have to think about it.

For Teachers Generators, drafts, downloads, account access, prompt help
For Teams Adding/removing members, shared drafts, plan management
For Schools & Districts Pilots, DPAs, NDPAs, procurement, district licensing
For Billing Refunds, cancellations, charge questions, invoices

District decision makers

Evaluating for your school?

If you're reviewing TeachSmartHQ™ for a school or district pilot, our structured inquiry form captures everything our team needs — size, timeline, requirements, and procurement context — so we can respond with the right resources.

Start a district inquiry →

💡 Helpful tip

The more specific you are, the faster we can help

Include a short summary of your question, what page or product you're referring to, and any helpful details so we can respond more efficiently.